Frequently Asked Questions
Are your herbs safe?
Yes, they are made by the biggest suppliers in China under impeccable conditions. Herbs are a multi-million industry for our supplier and there is no cutting corners nor hanky-panky that would jeopardize that. Most of the problems with Chinese herbs have come from small suppliers trying to make their way into the market with counterfeits.
Are your herbs organic?
This is a difficult question because there is no trusted organic certification in China. 90% of Chinese Herbs are collected in the wild from fields or forests and therefore there are no standards (nor need )for organic production. Chinese herbs are for the most part resistant to bugs so there is little use for pesticides and since they are wild they aren’t artificially fertilized. But its not a perfect organic system so all of our herbs are thoroughly tested before they go into production for processing.
How long does it take to get the herbs?
Orders are processed within 48 hours of receiving the orders. Orders placed on the weekends or holidays will be processed on the following business day. We then mix groups of herbs into one bottle. We want to take the best care with your herbs and are constantly trying to stream-line our overall service. The exception we might have is when you order many bottles at a time and we have to order more herbs to fill the order. That might take us a few more days.
We almost alway ship USPS Priority because it really is the quickest way to go.
Can these herbs be used with animals?
Yes, although we aren’t vets, apparently many of our customers do give them to their dogs and cats. And from the feedback we get, they (owners and pets) have been happy with the results.
Does your company keep bears in cages?
No. (Actually this isn’t a frequently asked question. I just want to emphasize that we don’t carry products from rare or endangered species.) All our herbs are CITES compliant.
What is the dosage?
Its hard to say because I can’t generalize about your condition, age, weight etc… But generally the top end of dosage is 4 capsules 3 times a day or 2 teaspoons 3 times a day (granules). That being said, I like to have patients start off with a very small amount at the beginning and work your way up to a comfortable dosage. The trick is to take them, if they are making you feel uncomfortable then back off the dosage. Any time you start a new formula it may “wake up” the system and so at the beginning I like patients to take them well before bedtime.
Is it better to get these prescribed by a doctor in person?
Yes, it is. But Eagleherbs was started because we recognized that many people do not have access to a competent practitioner. Eagleherbs has numerous opportunities for consultation on our pages and through paid phone interviews. We also strongly believe that people should be allowed the opportunity to choose for themselves given some guidelines.
Should I believe everything I read on the internet?
No. (Abraham Lincoln said that.)
Fang, Pian, Tang, Wan? Whats the difference? read all about it here.
Do you give discounts to students or practitioners?
No, although our suppliers have been extremely kind to us, they don’t sell to us for a substantial discount beyond what many students and practitioners can get for themselves. By giving a student or practitioner price we simply would be giving away our labor.
Can I call with a question?
Yes, but I really prefer emails when possible. It may take some time to get back to you. And then there is the “phone-tag” thing.
Can I order over the phone?
(see above) Yes, but we really, really would rather not. Phone orders takes us a lot more time to fill. We are really set up to be an internet company so that from the time we get your order to when we send it out, all the production details such as payment and shipping are lined up to get it out to you quickly. Phone orders are essentially “hand made” at every stage.