If your purchase is damaged in the mail a free replacement will be sent.
All damage claims must be made within 30 days of purchase.
It should be noted that in the 15 years that I’ve been sending out herbs, this hasn’t happened a single time. Herbs are sent out in resilient plastic bottles. Damage in postage just doesn’t come up.
However the efficacy, taste, and other functional realities of an herbal formula is not something that we can guarantee. There are simply too many variables outside of our control such as your compliance (did you take the medicine?) and sometimes unreasonable expectations.
A good example of unreasonable expectations would be thinking that a problem that has been around for 30 years should go away after taking herbs for one dose or day or even one month. However we do want to give you a better idea of what reasonable expectations can be made, and we do that through our wildly popular Prognosis-O-Matic.