Yes, we do ship internationally but due to many country’s import regulations, we cannot guarantee that your international order will go through or that you will get hit with a customs fee. Unfortunately, we cannot issue a refund of any kind for orders seized, returned, taxed or destroyed by Customs. Refunds will not be issued. You, the buyer assumes all risk. Sorry.
We don’t make a lot of money on the “handling” which we see as the cost of the bottles etc… Often times on a large order we lose money (using a box) on the shipping but feel we make it up on the volume.
We put a label on the outside of each international package which says: “For personal use only – not for resale – no commercial value“
When you make an order from us internationally we will email you a confirmation that you understand these terms or give you the option for a full refund.
Please understand that we make our formulas just for you. When they are returned, sometimes months later, the herbs are useless to us and we have lost all the money we refund to you and the herbs it took to create them.
For example, if you have ordered $300 worth of herbs and you do not receive the herbs you will have lost $300. We, at Eagleherbs cannot recoup the cost of the herbs, the labor and the shipping costs.
AGAIN: WE WILL NOT REFUND ANY MONEY FOR HERBS THAT YOUR COUNTRY MAY HAVE REFUSED, RETURNED TO US OR GIVEN A HIGH TARIFF ON. Believe me I wish it were otherwise. Sorry, a fair amount of Eagleherbs came from international sales and I hate to lose this business but I feel have to warn you. I would love to keep your business but this is the situation.
Customers have asked if we can send the herbs as “gifts” to get around this but we can’t do that legally (we subscribe to the Bob Dylan quote: “To live outside the law, you must be honest”). If you have friends in the USA and they buy and send them to you as gifts, well: thats out of our hands. I am looking for distributors in places like England, Ireland and Australia as well as the European countries who might be able to help.
We only ship through the United State Postal Service (USPS). It is the least expensive and I’ve explored a lot of other options. We are a very small company. Other (huge) companies such as iHerb are probably shipping from countries with special rates that were created for Asian countries to stimulate trade. Here is an article from the Washington Post which explains so things. https://www.washingtonpost.com//storyline/wp/2014/09/12/the-postal-service-is-losing-millions-a-year-to-help-you-buy-cheap-stuff-from-china/?utm_term=.147e63d652fd